NDC - Terms & Conditions

1. Safety and Duty of Care

National Driving Centre places the highest priority on the safety of its students, instructors, members of the public, vehicles, and property. All training must be conducted in a safe, lawful, and responsible manner at all times.

2. Fitness to Train and Drive

Students must attend training fit and able to drive. This includes being free from the influence of alcohol, illegal drugs, or misuse of prescription medication, and not suffering from fatigue, illness, or any condition that may impair driving ability, judgement, or concentration.

If a member of NDC believes your ability to drive safely is affected by any of the above, they reserve the right to stop your training.

3. Instructor Authority

National Driving Centre’s instructors and representatives have full authority to assess a student’s driving ability, behaviour, attitude, and overall safety throughout the course. All safety-related decisions made by the instructor or National Driving Centre management are final.

4. Unsafe Driving or Behaviour

If, in the professional judgement of the instructor or National Driving Centre, a student:

Drives or behaves in a manner that is unsafe or dangerous
Fails to follow instructions
Displays aggressive, reckless, or irresponsible behaviour
Poses a risk to themselves, others, vehicles, or property

National Driving Centre reserves the right to immediately suspend or remove the student from the training course.

5. Removal From Training

Wherever it is safe to do so National Driving Centre will endeavour to continue training the student and aid their progression up to their allotted course time. In the event a student is removed from training due to unsafe driving, unsafe behaviour, or failure to meet safety standards, no refund, credit, or compensation will be provided, in whole or in part. This includes any unused training time or remaining course days. National Driving Centre will seek to use discretion wherever possible.

6. Test Readiness and DVSA Standards

Completion of a training course with National Driving Centre does not guarantee that a student will be presented for a DVSA driving test. Students must demonstrate consistent competence, control, knowledge, and safe driving behaviour in line with DVSA test standards and the Highway Code.

7. Decision to Put a Student Forward to Test

The decision to present a student for a DVSA test rests solely with National Driving Centre’s instructor(s), Senior / Chief instructor, and National Driving Centre management. If a student has not progressed sufficiently or is not deemed ready to take the test safely, National Driving Centre reserves the right to:

Withhold the student from being put forward for a DVSA test
Postpone or cancel a test booking
Recommend additional training prior to test

Before the decision to withhold or postpone a driving test is made, NDC must conduct a progress check / driving assessment with a Senior, or the Chief instructor to ensure the student has a fair chance at demonstrating their driving competence.

8. No Refund for Test Withholding

If a student is not presented for a DVSA test due to failure to reach the required test standard, no refund, credit, or compensation shall be due for training already provided or associated costs, unless expressly agreed in writing at the discretion of National Driving Centre.

9. No Liability for Additional Losses

National Driving Centre shall not be liable for any additional costs or losses incurred by the student as a result of removal from training or test withholding, including but not limited to accommodation, travel, test fees, or loss of earnings.

10. Entering & Exiting NDC / MOD premises

National Driving Centre is located on Ministry of Defence (MOD) premises. We therefore have to comply with entering and exiting protocol. If you are driving then you may be asked at the main car gate where you are going (NDC) and if walking you are expected to use the control panel to ring NDC to gain entry. You must be diligent to security threat and comply to all members of NDC or MOD staff if they direct you.

11. Cancellation policy

21 – 8 days before course date – Loss of deposit*

7 days – 1 day before course date –

50% of total course fee (including deposit paid)

Failure to attend or start date cancelation of course- – 100% of total course fee.

The notice must be given verbally to a member of the NDC team or via email to [email protected] and acknowledged by us.

*£50.00 to be deducted from original deposit to cover administration costs.

NDC will attempt to use discretion wherever possible by taking into account all individual situations.